General

Where are MOV products made?

MOV products are designed and manufactured in BC, Canada, with parts produced in the following regions.

  • 3D-printed parts were produced in Canada and the USA.
  • CNC parts were fabricated in small batches in China. We then performed multiple quality checks, made fine adjustments, assembled the parts, laser-etched information onto the parts, and packed them in our studio in BC, Canada.
  • Locking hardware and other parts were sourced or manufactured in various countries.

Payment & Shipping

Currency

Since February 2026, our payment system has started accepting multiple currencies. The system will display a specific currency based on your device’s location or the address you input at the checkout page.

Tax & duties

  • Applicable sales taxes will apply to Canadian customers during checkout.
  • Since July 2026, we have included import duties and tariffs for US customers in the list price. Applicable sales taxes remain the buyer’s responsibility.
  • Import duties and overseas sales taxes for international customers will not be included in the item price or shipping charges. Those charges are the buyer’s responsibility.
  • Please check with your country’s customs office or website to see whether additional costs may apply before placing your order. Duty and sales taxes are to be collected by the courier at their arrangement.
  • We do not mark merchandise values below value or mark items as gifts.

Where do we ship to?

  • We currently ship to countries on the Country/Region list shown on the checkout page, but we will expand our coverage in the future.
  • Customers must provide a correct shipping address and postal code (in applicable countries). We will not refund or replace lost items due to incorrect information.

Courier options

  • We offer flat-rate shipping to Canada and United States addresses.
  • We are currently using Canada Post for ground and air parcels. The latest shipping options and fees will be available on the checkout pages.

Lead time

We will take up to three days to gather parts, pack, label, and ship the package. We will forward the tracking number to buyers immediately after.

Transit times will depend on the selected shipping method.

What if my package is lost?

  • We ship all packages with tracking services. If your package is missing after being delivered to your address, we cannot offer a refund or replacement.
  • We are not responsible for lost packages due to incomplete or incorrect addresses. Please indicate your buzz number if needed during checkout of your order. 
  • If an arrangement is available, you may advise the courier of a preferred delivery day and time range before the day of delivery to minimize the chance of a stolen package.
  • You may contact the courier of your package with the tracking number for lost or damaged items before reaching us.

Warranty, Exchange & Refund

Can I cancel my order?

If we receive your cancellation request within 48 hours after placing your order, we can cancel it and make a refund.

Warranty Policy

How to claim

  1. You must email us supporting photos with your claim description to support@movbikeaccs.com. If we can’t determine whether the product is defective in materials or workmanship, you will be asked to return it to us in its original package box for inspection before we issue a replacement or a refund. The cost of your return will be your responsibility.
  2. Once we receive your return, it may take up to 7 business days for us to initiate the refund process, including return inspection.
  3. Once the refund is approved and processed, you will receive a confirmation email from us. Check your spam folder if you do not receive it. Due to the processing time of the e-commerce platform and banking system, it may take several business days for the refund to show up in your original payment account.
  4. Original shipping costs are not refundable.