how-to-claim

  1. You must email us supporting photos with your claim description to support@movbikeaccs.com. If we can’t determine whether the product is defective in materials or workmanship, you will be asked to return it to us in its original package box for inspection before we issue a replacement or a refund. The cost of your return will be your responsibility.
  2. Once we receive your return, it may take up to 7 business days for us to initiate the refund process, including return inspection.
  3. Once the refund is approved and processed, you will receive a confirmation email from us. Check your spam folder if you do not receive it. Due to the processing time of the e-commerce platform and banking system, it may take several business days for the refund to show up in your original payment account.
  4. Original shipping costs are not refundable.